Refund and Return Policy
Updated: 7/9/2025
At Backcountry Sportsman, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Returns
- We accept returns within 30 days of the delivery date.
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Some items cannot be returned for hygiene or safety reasons (e.g., certain camping gear, personal-use items). Please check the product page for return eligibility.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How to Start a Return
- Contact our customer support at support@backcountrysportsman.com with your order number and details about the item you wish to return.
- We’ll provide instructions and a return authorization if eligible.
- Pack the item securely and ship it to the address we provide.
Refunds
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable, except in cases of our error (e.g., wrong or defective item).
Exchanges
- We do not offer direct exchanges. To get a different item, please return the original for a refund and place a new order.
Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us immediately at support@backcountrysportsman.com with photos. We’ll make it right at no extra cost.
International Returns
- We accept returns from the United States, Canada and International Countries.
- International customers are responsible for return shipping costs and any applicable customs fees.
Questions?
If you have any questions about our Return and Refund Policy, please reach out:
📧 Email: support@backcountrysportsman.com
📞 Phone: 843.532.1059
💬 Contact Form: contact@backcountrysportsman.com